The Benefits of Using Artificial Intelligence in Customer Service
What is Artificial Intelligence in Customer Service?
Artificial intelligence (AI) in customer service refers to the use of computer algorithms and machine learning techniques to automate and enhance customer interactions. This can include chatbots, virtual assistants, and other digital tools that use natural language processing (NLP) to understand and respond to customer inquiries.
Benefits of Using AI in Customer Service
The use of AI in customer service has several benefits, including: